Responsible for the day to day Vehicle Testing Operation of the Testing Center, which includes policies & procedures. Overall responsibility of the effectiveness of all the departments of the center. Also accountable for ensuring that cash collection is tallied with the statement of collection by all the Customer Service Staff at the end of their shifts.
Duties & Responsibilities:
To manage day to day operations of our Vehicle Testing Center and to ensure fast & efficient Vehicle Inspection process to customers with high standard of customer satisfaction.
Ensure all Safety inspections carried out are in accordance with RTA & other Government Agencies parameter
Ensure outstanding service provided to the customers by advising appropriate resolution to their concerns/complaints
Supervise the work of Testing Inspectors to ensure that processes are followed so that the work flow, quality standards are maintained in line with set process by RTA and the concerned government authorities.
Maintain good business relation with business partners (RTA and Government representatives) to ensure effective service is delivered to customers.
Responsible for managing duty schedule of Operational staff and ensure effective utilization at all times
Provide advice and technical assistance to subordinates.
If required arrange for delivery of vehicles to customers.
Keep all the staff up to date with procedural and technical developments relating to the job.
Handles VIP Customers
Assist in recruitment and creating development in operational programs
Communicate new or amended processes by RTA colleagues in a timely manner, ensuring they have been understood.
Responsible for training the staff and ensure that they are up to date with RTA & company rules and regulations issued by the authorities from time to time.
Ensure Health, Safety & Environment related policies and procedures are followed.
Responsible for evaluating performance of the Technical staff and provide training, coaching from time to time.
Ensure that company's HSE policies are followed, all tools, equipment’s are kept in good order, and housekeeping standards are maintained so as to preserve a good safe and healthy working environment.
Evaluate and monitor performance of the subordinate against set standard, identify necessary training
Submit overall monthly performance report to CEO
Carry any other related task / activities assigned by CEO.
Degree in Mechanical/Automobile technology
5-7 years of experience in the automotive service field with 3 - 5 years in a Managerial role
Experience in Vehicle Testing/Passing Centre will be an advantage
Excellent communication skill in English and Arabic
Ability to effectively communicate with all levels of the organization
Skills: Vehicle testing operations,